TONI&GUY Australia Pty Ltd (TONI & GUY) regards its customers confidential information and privacy an important part of our relationship with customers. The following privacy policy applies to all TONI&GUY users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact TONI&GUY head office on (02) 9380 2299.

Collection of Information

In order to use the TONI&GUY website and participate in any advertised TONI&GUY programs, we may require information from you in order for you to participate and to provide the best service possible to all customers.

Confidential information provided by you (Customer) may also be collected and stored for the purpose of continued participation in our programs and for general marketing purposes. This may include use for other management within TONI&GUY regarding sales, support and accounts.

Any information collected by TONI&GUY is collected via correspondence/communication provided directly by you (Customer). This communication may be via the telephone, Email, mail, fax or directly through our website.

Use of Collected Information

Any personal details collected by TONI&GUY relating to its customers is required in order to provide you with information regarding our products and/or services.

The personal information provided to TONI&GUY will only be used for TONI&GUY purposes only. This information will only be used by authorized TONI&GUY representatives.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security of your confidential information via our website, you can email us at

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at


If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.


TONI&GUY uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at TONI&GUY.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

TONI&GUY may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. TONI&GUY does not share any information with third parties for any unknown or unrelated uses.


We reserve the right to disclose your personally identifiable information if required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.


Links on the TONI&GUY site to external entities are not covered within this policy. The Terms and Conditions set out in this privacy statement only cover the domain name of TONI&GUY.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Delivery Policy

TONI&GUY Gift Cards

After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via express post within 1-5 working days; however if goods are unavailable delivery will take a little longer.

If you wish to query a delivery please contact us at